Privacy Policy

We may collect personal information directly from you in a number of ways, including:

• you may choose to provide information through the contact forms
• during a dental visit
• when you use professional services or purchase goods from us
• we may also collect information from third parties if you have provided them with consent under their own privacy policies
• we may collect information from third parties such as your health insurance provider or Medicare
• we may may collect information from dentists, dental specialist or other health practitioners

We use your personal information primarily to provide, manage and administer our services and products to you and operate an efficient and sustainable business.  We may use your personal information for a number of purposes including:

• to provide dental and related services to you
• to maintain and administer your patient files
• to contact you in relation to any matter relating you you or the dental services or products provided to you
• to answer your inquiries and deliver customer services to you
• to carry our internal functions such as administration, accounting, quality assurance and information technology
• to resolve complaints
• to monitor price and evaluate products and services
• to administer your invoicing for dental services, credit card payment or to collect unpaid invoices
• to process your health insurance claims
• to follow you up regarding further dental examination or treatments required
• to comply with any laws or regulations

If you submit online forms or send emails to us contain personal information, we will use that information to respond to your message or to contact you.

In order to allow us to provide manage and administer our products and services to you and to operate an efficient and sustainable business, we may be required to disclose your information to third parties.  This may include disclosure in the following circumstances:

• your nominated relatives in an emergency
• to government and regulatory bodies eg. Medicare
• to auditors and other service providers we may appoint to ensure the integrity of our operations
• to any person or entity acting on our behalf
• to dentists, dental specialists and other healthcare professionals, for the purpose of seeking a second opinion or a referral where you have consented to obtaining the second opinion or the referral
• to third party health benefit providers and insurance companies to assist in the processing of a claim for reimbursement or payment of all or part of the cost of dental treatment submitted by you or on your behalf
• to carry out a review of the practice for the purpose of improving the quality of care provided
• when disclosure is required by law

We will take reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.  We will take reasonable steps to ensure that personal information provided by you will be handled in accordance with Australian privacy laws including the Australian Privacy Principles.   We maintain strict data security standards and procedures with a view to preventing unauthorised access to your data by anyone other than us.

Your personal information may be handled by our employees.  information may be used by staff for the administration of use of the practice and in the provision of services to you.

We keep your personal information for as long as it is required to provide you with the services and products you requested from us and to comply with legal requirements.

If we no longer require your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or de-identify your personal information except in circumstances permitted or required by law.

You have the right to access personal information that is held about you.  You can ask us for access to the information that we hold about you at any time.  Simply contact us to make your request.  We will always endeavor to meet your request for access within a reasonable time and in the manner requested by you if it is reasonable to do so.  However in some circumstances, access to certain information may be declined.  This includes the following circumstances:

• We no longer hold or use the information
• providing access would have an unreasonable impact on the privacy of others
• the request is frivolous or vexatious
• the information relates to existing or anticipated legal proceedings and would not normally be disclosed as part of those proceedings
• providing access would be unlawful
• denying access is required by law
• providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity
• the information would reveal our commercially sensitive decision-making process
• where access would pose a threat to the life or health of any individual

If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request.

We use cookies and industry standard analytics to collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our website easier and more efficient for you to use.  When you visit our website we may set a cookie on your machine so that when you next visit our website it links to your personal information that is stored on our system.

A “cookie” is a small text file placed on your computer by a web server when you access a website.  Cookies are frequently used on websites.  Cookies in themselves do not identify the individual user, just the computer used.

The protection of personal privacy is a priority for us.

Our website does not provide facilities that guarantee secure transmission of information over the internet.  You should be aware that there are risks transmitting information across the internet, including online forms and email.  If you are concerned about conveying sensitive or personal material to us over the internet, contact us by telephone to discuss the matter.